Terms & Conditions

1. Acceptance

By creating an account, you agree to these Terms and to our Privacy Policy and Refund Policy. If you do not agree, do not use SociyoHub.

2. The SaaS model

SociyoHub is a Software-as-a-Service platform that provides digital tools for housing-society management — resident directory, notices, complaints, visitor logs, and maintenance-billing collection. SociyoHub is a platform provider, not the society administration itself. Each society's admin is responsible for the accuracy of member data, dues, and community content posted under their society.

3. Eligibility & accounts

You must be 18+ and a genuine resident, owner, committee member, or authorised security personnel of a housing society. You are responsible for keeping your credentials secure and for all activity under your account.

4. Maintenance payments

Maintenance dues collected via SociyoHub are society dues owed by the resident to their housing society. By default, societies collect maintenance via Cash or Bank Transfer and record receipts inside SociyoHub. An online maintenance payment gateway can be enabled per-society on request to SociyoHub support. SociyoHub does not charge any platform fee, commission, or transaction fee on maintenance payments — the full amount paid by the resident is credited to the society's verified bank account.

5. SaaS subscription fees

Society admins may subscribe to Starter, Growth, Pro, or custom plans. Plans are billed in advance for the chosen term. See our Refund Policy for cancellation and refund terms.

Direct UPI payment. While card checkout is unavailable, plans may be paid by UPI to SociyoHub's UPI ID shown on the checkout screen. The QR already contains the exact total, including GST and any offer. After paying, the admin submits the UPI transaction ID (UTR) and a screenshot. A plan is activated only after SociyoHub manually checks the money has arrived, usually within 24 hours on working days. Submitting false or edited proof is not allowed and may lead to account suspension. If less than the total is received, the plan stays inactive until the balance is paid. SociyoHub never asks for your UPI PIN, OTP or bank password.

6. Acceptable use

You will not post unlawful, defamatory, harassing, or hateful content; impersonate other residents; circumvent security controls; or scrape society data. Society admins may remove content that violates community guidelines.

7. Data & privacy

We collect only what's necessary for society management and never sell personal data. Full details in our Privacy Policy.

8. Limitation of liability

SociyoHub is provided on an "as-is" basis. To the maximum extent permitted by law, SociyoHub is not liable for disputes between residents or societies, delays caused by banking partners or the payment gateway, or any indirect, incidental, or consequential damages. Our aggregate liability is limited to the fees paid to SociyoHub for the affected transaction.

9. Termination

We may suspend or terminate accounts that violate these Terms. You may close your account at any time by writing to sociohub710@gmail.com.

10. Governing law

These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Gandhinagar, Gujarat.

11. Contact

Grievance Officer — SociyoHub Support Team, sociohub710@gmail.com, Pethapur, Gandhinagar, Gujarat — 382610.