Terms & Conditions
Effective: 1 July 2026
1. Acceptance
By creating an account, you agree to these Terms and to our Privacy Policy and Refund Policy. If you do not agree, do not use SociyoHub.
2. The SaaS model
SociyoHub is a Software-as-a-Service platform that provides digital tools for housing-society management — resident directory, notices, complaints, visitor logs, and maintenance-billing collection. SociyoHub is a platform provider, not the society administration itself. Each society's admin is responsible for the accuracy of member data, dues, and community content posted under their society.
3. Eligibility & accounts
You must be 18+ and a genuine resident, owner, committee member, or authorised security personnel of a housing society. You are responsible for keeping your credentials secure and for all activity under your account.
4. Maintenance payments
Maintenance dues collected via SociyoHub are society dues owed by the resident to their housing society. By default, societies collect maintenance via Cash or Bank Transfer and record receipts inside SociyoHub. An online maintenance payment gateway can be enabled per-society on request to SociyoHub support. SociyoHub does not charge any platform fee, commission, or transaction fee on maintenance payments — the full amount paid by the resident is credited to the society's verified bank account.
5. SaaS subscription fees
Society admins may subscribe to Basic, Pro, Premium, or custom plans. Plans are billed in advance for the chosen term. See our Refund Policy for cancellation and refund terms.
6. Acceptable use
You will not post unlawful, defamatory, harassing, or hateful content; impersonate other residents; circumvent security controls; or scrape society data. Society admins may remove content that violates community guidelines.
7. Data & privacy
We collect only what's necessary for society management and never sell personal data. Full details in our Privacy Policy.
8. Limitation of liability
SociyoHub is provided on an "as-is" basis. To the maximum extent permitted by law, SociyoHub is not liable for disputes between residents or societies, delays caused by banking partners or the payment gateway, or any indirect, incidental, or consequential damages. Our aggregate liability is limited to the fees paid to SociyoHub for the affected transaction.
9. Termination
We may suspend or terminate accounts that violate these Terms. You may close your account at any time by writing to sociohub710@gmail.com.
10. Governing law
These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Gandhinagar, Gujarat.
11. Contact
Grievance Officer — SociyoHub Support Team, sociohub710@gmail.com, Pethapur, Gandhinagar, Gujarat — 382610.