Refund & Cancellation Policy

1. Society maintenance payments

Transactions processed for society maintenance are final. Refunds are only applicable in case of double-payment or technical failure. Requests must be submitted via sociohub710@gmail.com within 48 hours of the transaction. Valid refunds will be credited back to the original source within 5–7 working days.

2. What qualifies for a refund

• Duplicate payment for the same bill within a short window.
• Payment debited from your bank but bill still shows Unpaid after 24 hours.
• Technical failure attributable to SociyoHub or the payment gateway.

3. What does not qualify

• Dispute over the maintenance amount itself — raise this with your Society Admin.
• Change of mind after a successful payment.
• Late-payment penalties already applied by the society.

4. SociyoHub SaaS subscription plans

Subscription plans (Starter, Growth, Pro, custom) are billed in advance for the selected term. Cancellation stops future renewals but the current term is non-refundable. If you were charged in error or billed after cancellation, email the same address within 48 hours for a full refund.

UPI plan payments. If a UPI payment can't be verified, or less than the plan total was received, we tell you the reason in the app. You can pay the remaining amount and submit again, or email us to have the received amount returned to the same UPI account within 7 working days. Payments made by mistake to SociyoHub's UPI ID for society maintenance are returned in full.

5. How to submit a refund request

1. Email sociohub710@gmail.com from your registered email.
2. Include the payment reference ID and a short description.
3. Attach a screenshot of the bank debit or payment receipt.
4. You will receive an acknowledgement within 24 hours and a resolution within 5–7 working days.