Privacy Policy

1. Overview

SociyoHub ("we", "us", "the Service") is a Software-as-a-Service platform operated for the purpose of housing-society management. This policy explains what personal information we collect, why we collect it, how we secure it, and the rights you have over it. SociyoHub is not the society administration; each society controls its own community content within the platform.

2. Information we collect

We collect only the information strictly necessary for society management:

• Identity: full name, flat/unit details, block, relationship (owner / tenant / family).
• Contact: email address and phone number, used for authentication and notifications.
• Optional KYC: last four digits of Aadhaar and a document image, only when you choose to verify.
• Payment metadata: payment/order reference IDs, amount, bill reference. We never store card numbers, CVV, or UPI PIN — those are handled directly by our PCI-DSS compliant payment gateway.
• Community activity: posts, comments, complaints, poll votes and other content you publish inside your society.
• Device data: push-notification token, browser/user-agent, basic crash and error diagnostics.

3. How we use it

Strictly to operate your society: showing notices, processing maintenance dues, managing visitors and vehicles, sending alerts you opt in to, and preventing abuse. We do not sell personal data to third parties and we do not run third-party advertising profiles against your account.

4. Data security

• All traffic between your device and our servers is encrypted over TLS (HTTPS with 128-bit SSL or higher).
• Data at rest is encrypted on managed Postgres storage.
• Row-level security policies scope every query to your society; residents of one society cannot access another society's data.
• Card and UPI data never touches our servers — our PCI-DSS compliant payment gateway processes and stores it.
• Aadhaar images live in a private storage bucket accessible only to authorised society admins for verification.

5. Who can see what

• Other residents in your society see your name, flat, and posts you publish.
• Your society admin sees contact details and payment history for billing purposes.
• Phone visibility to neighbours is opt-in from Settings.
• SociyoHub staff access production data only for support requests you initiate.

6. Data retention

Account data is retained while your society is active. On account deletion, personal identifiers are removed within 30 days; anonymised financial records may be kept for statutory audit periods (up to 7 years) as required by Indian tax and accounting law.

7. Your rights

You can access and correct your data from the app, opt out of marketing emails, hide your phone number from neighbours, and request full account deletion by writing to sociohub710@gmail.com.

8. Grievance contact

Grievance Officer — SociyoHub Support Team, sociohub710@gmail.com, Pethapur, Gandhinagar, Gujarat — 382610.